Standard of Care

HMS that helps establish and maintain a standard of care through digitization and automation.

Patient Engagement

Data-driven solution with increased patient involvement for resolving your patients' healthcare needs.

Digitization

Systematically improve patient experience, convenience, and ease of operability.

Referral Management

Boost healthcare with a digital platform for referrals that furnishes advantages for all involved.

Connected Care

Personalized and practical care delivered efficiently to patients, beyond the walls of the hospital.

Organ Transplantation

End-to-end application regulated for all processes of organ donation, allocation, and transplantation.

Primary Care Clinic

Digitize your clinic & engage with your patients by enhancing accessibility and connectivity

Nursing Homes

Leverage the advantage of personalised care and integration of services through our solutions.

Secondary Care Hospitals

White-labelled digital model with a complete solution for all facets of your hospital.

Tertiary Care Hospitals

White-labelled solution that is easily integrable with your Hospital Information Management System.

Government and Healthcare

Digitize governmental healthcare institutions and agencies through digital technology adoption.

Empowering Healthcare Engagement - Healthcare CRM Solution for Streamlined Patient Interaction

Transform your practice with our personalized CRM Solution

At Mocero Health Solutions, we are passionate about revolutionizing healthcare through our cutting-edge digital SaaS products and our Healthcare CRM is designed to elevate patient engagement and enhance operational efficiency for clinics, hospitals, and healthcare institutions. With Mocero CRM, healthcare organizations can seamlessly manage interactions with patients, providers, and other stakeholders, optimizing the standard of care, patient convenience, and outcomes.

Introducing our CRM solution - Redefining Relationship Management

Our novel Healthcare CRM attests our commitment to simplifying complexity, streamlining workflows, and fostering seamless collaboration within clinics, hospitals, and healthcare organizations through the following features:

General Features

Leads Management

Lead Generation

Effortlessly capture leads from various sources, including website inquiries, referrals, and marketing campaigns.

Lead Segmentation

Seamlessly segment leads based on demographics, interests, and other relevant criteria for targeted marketing and personalized engagement.

Automated Lead Assignment

Assign leads automatically based on predefined rules or customizable workflows ensuring prompt follow-ups and personalized interactions.

Lead Nurturing

Nurture relationships with potential patients through tailored lead nurturing campaigns, delivering valuable content and relevant information. This helps to build trust and credibility, increasing the likelihood of conversion.

Real-time Lead Tracking

Monitor lead activities in real-time, gaining valuable insights into their engagement with your organization. Identify high-priority leads and track their progress through the conversion funnel.

Activity Management

Keep a well-organized record of all lead-related activities and interactions, logging calls, emails, meetings, and other touchpoints to ensure a systematic approach to lead follow-up.

Patient Referrals

Effortlessly manage referrals from clinics, internal doctors and employees, ensuring seamless coordination of care. Also, easily track the progress of referred patients to ensure timely follow-up.

Appointment Requests

Enable new patients to request appointments through your app, website, or even the chatbot, reducing administrative burden and offering convenient scheduling options.

Performance Analytics

Measure the effectiveness of your lead generation efforts through detailed performance analytics such as key metrics, conversion rates, and ROI insights to refine strategies and improve lead generation outcomes.

Patient Follow-up Management & Engagement

Personalized Patient Communication

Communicate with patients on a personal level using messages, health tips, and relevant updates, strengthening patient-provider bonds and fostering trust.

Surveys and Feedback

Gather valuable insights through surveys and feedback, both on your website and patient app, to continuously enhance patient experience. Analyze patient sentiment and identify areas for improvement.

Surgery and Medication Follow-up

Automate follow-up communications after surgeries and medication prescriptions, ensuring patients stay on track with their care plans and improving medication adherence.

Next Appointment Follow-up List (OP Follow-up)

Efficiently manage follow-ups for outpatient visits, ensuring patients don't miss important appointments through automated reminders a few days before the scheduled follow-up visit.

Lab Appointments Follow-up

Seamlessly coordinate follow-ups for future tests and investigations, streamlining the diagnostic process. Lab appointments could be automatically scheduled based on test results with reminders sent to patients.

IP Review Visit Follow-up

Optimize inpatient care with timely follow-ups after discharge, improving post-hospitalization outcomes. Automatically schedule follow-up visits for patients who have been discharged from the hospital.

Proactive Health Monitoring

Track patients' health progress and treatment adherence through the CRM's monitoring and reporting capabilities, and address potential issues promptly, ensuring patient satisfaction and positive health outcomes.

Healthcare Education Resources

Provide patients with educational materials, resources, and self-help tools through the CRM, empowering patients to make informed decisions about their health and participate actively in their treatment plans.

Patient Engagement Initiated from CMS

Transforming the way healthcare organizations interact with their patients is at the forefront of Mocero's CRM solution. Through personalized communication, automated follow-up reminders, and targeted outreach, our CRM takes patient engagement to new heights. By harnessing the power of data-driven insights, healthcare providers can proactively address patient needs, deliver relevant health resources, and foster a sense of empowerment and involvement in their care journey. From appointment scheduling to post-treatment follow-ups, our Healthcare CRM ensures a seamless and patient-centric approach, resulting in improved patient satisfaction, better health outcomes, and ultimately, stronger patient-provider relationships.

Benefits

Meticulously designed to be the ultimate solution for healthcare providers seeking to optimize their workflows, enhance patient engagement, and maximize overall productivity, our CRM offers the following benefits:

Enhanced Patient Management

Maintain comprehensive patient profiles, empowering personalized care and informed decision-making.

Efficient Appointment Scheduling

Enable patients to book appointments conveniently and reduce no-shows with automated reminders.

Improved Patient Communication

Foster meaningful patient-provider interactions through various communication channels.

Targeted Marketing Campaigns

Reach specific patient groups and measure the effectiveness of marketing efforts.

Streamlined Referral Management

Facilitate seamless communication between referring and specialty providers.

Actionable Analytics

Leverage data insights to optimize healthcare processes and track performance.

Seamless Integration

Integrate with other healthcare systems, creating a unified ecosystem.

Data Security and Compliance

Ensure patient data protection and HIPAA compliance.

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