Privacy Policy – Mocero Health Solutions Pvt. Ltd.

Effective Date: [10th October, 2025]

Mocero Health Solutions Pvt. Ltd. (“Mocero,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our websites, healthcare software, and mobile applications (collectively, “the Services”).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, date of birth, gender, and identifiers required to create or manage an account.
• Health Information: Medical history, lab reports, prescriptions, doctor notes, and other patient data shared through the platform.
• Usage Data: Device details, IP address, browser type, app version, and usage analytics.
• Transactional Data: Payment history, invoices, and service interactions.

2. How We Use Your Information

We process your information to:

• Deliver, operate, and improve our healthcare software and mobile applications
• Facilitate doctor–patient communication and clinical workflows
• Maintain security, fraud prevention, and data integrity
• Provide customer support and respond to inquiries
• Comply with legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell or rent personal data. Information may be shared only:

• With authorized healthcare professionals or institutions as required for patient care
• With third-party service providers who assist in hosting, analytics, or support (bound by confidentiality agreements)
• When required by law, court order, or government authority

4. Data Security

We use administrative, technical, and physical safeguards to protect data from unauthorized access, alteration, or loss. All patient health information is encrypted in transit and at rest. Access is restricted to authorized personnel only.

5. Data Retention

We retain your data only as long as necessary for operational, legal, or regulatory purposes. Upon request, identifiable data may be deleted or anonymized.

6. Your Rights

You have the right to:

• Access or correct your personal information
• Withdraw consent for data processing
• Request deletion of your data (where legally permissible)

To exercise these rights, contact sales@mocerohealth.com.

7. Cookies and Tracking

We may use cookies or analytics tools to improve user experience and app performance. You can manage or disable cookies via your browser settings.

8. Children’s Privacy

Our Services are intended for users above 18 years. If a child’s data is collected for clinical reasons, it must be under parental or guardian consent.

9. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated “Effective Date.”

10. Contact

For privacy questions or concerns, contact:

📧 sales@mocerohealth.com

📍 Mocero Health Solutions Pvt. Ltd., [D10, 3rd floor, IITM Research Park, Kanagam road, Taramani, Chennai-600113]